Your job title says Ops Manager.
Your actual job is workaround engineer.
You're the one who actually runs this place. You know every spreadsheet, every workaround, every tool limitation by heart. MemberRun gives you a platform that keeps up — so you can stop maintaining the hacks and start doing the work that matters.
You deserve better tools. Not better workarounds.
The vendor ticket ritual
You need to add a field to the member form. You file a ticket. You wait 3 weeks. You get a quote for $200. You get approval. You wait 2 more weeks. The field goes live a month and a half after you needed it.
The copy-paste circuit
Export from the AMS. Paste into the spreadsheet. Update the email list. Cross-reference the LMS. Update the CPD tracker. Fix the formulas that broke. Realize someone else updated the spreadsheet while you were in the LMS. Start over.
The 'how do I...?' inbox
Members email you asking how to find their CPD credits. How to register for an event. How to update their profile. How to download a receipt. You're not managing operations — you're providing tech support for tools that should be self-explanatory.
The workaround you've normalized
You know the AMS can't do what you need, so you built a workaround. A spreadsheet here, a Zapier connection there, a Google Form for that one thing. You've been maintaining these hacks so long you've forgotten they're not the real system.
No tickets. No consultants. No waiting.
Everything you used to file a ticket for, you now control yourself.
Add or modify any field
Create a new membership tier
Build an email campaign with smart segments
Launch a new course with CPD credits
Generate a board report
Set up a committee with term tracking
Where your time comes back.
| Task | Today | With MemberRun |
|---|---|---|
| Vendor ticket wait time | 3–6 weeks | 0 |
| Manual data sync between tools | 3 hrs/week | Automatic |
| CPD credit tracking | 5 hrs/week | Automatic |
| Member support inquiries | Daily | Self-service portal |
| Board report preparation | 2 days/quarter | 30 seconds |
| Email list management | 2 hrs/campaign | Smart segments |
You know exactly what's wrong with your current setup.
You've been building workarounds for years because the tools wouldn't bend. MemberRun was built by people who listened to ops managers like you — the ones who know where every duct-taped process lives and what it should actually look like.
Bring your workaround list.
We'll show you exactly how each one gets replaced — live, in the platform, with your actual workflows. No slide decks.
Book a free demo